Frequently Asked Questions

Have questions? We've got answers. Our FAQ page covers everything you need to know about BILARRI: from jewellery materials and skincare ingredients to shipping, returns, and product care. Whether you're curious about how to clean your 18k gold-plated pieces or want to understand our serum formulations, this is your go-to resource for quick, clear information.

about bilarri Jewellery

Sterling silver is a precious metal alloy with a bright, cool finish. It needs occasional polishing to prevent tarnish. Gold stainless steel is a steel base with a gold finish, which resists tarnish and corrosion well and needs less upkeep. Choose silver for a classic precious metal feel and gold stainless steel for low maintenance and warmth.

we use genuine 18K gold plating to give our pieces a premium, luxurious appearanc

No jewellery can be guaranteed to suit everyone. Sterling silver and stainless steel are widely worn by people with sensitive skin. If you have a known allergy, check the product material details or contact us before ordering.

Keep each piece in its own soft pouch or lined compartment, away from humidity, heat and direct sunlight. Store silver in sealed bags to slow tarnish. Keep chains fastened to prevent tangling, and store stone pieces apart from harder gems.

Check for the material and hallmark (925 for sterling silver), the stone details, accurate sizing information, care guidance, and a clear returns policy. Clear photography and honest product descriptions are good signs. Every BILARRI product page lists these details.

Three habits do most of the work: wear it regularly, keep it dry, and store it sealed. Put jewellery on after perfume, lotion and hairspray, and wipe it with a polishing cloth after wearing. An anti-tarnish strip in your storage pouch also helps.

Yes with free delivery threshold. BILARRI is based in the UK, and orders are fulfilled through our online store.

It is the idea behind everything we make. Jewellery should express who you are rather than follow a template, so each piece is designed to be worn your way, alone or layered with others. Red, the brand's main colour, runs through the range as a signature thread.

Each product page includes material and care details, and this FAQ covers cleaning, storage and wear for each category.

Frequently asked questions about Necklaces

925 sterling silver is an alloy containing 92.5% pure silver, with the remainder made up of other metals for strength. The "925" hallmark is the recognised standard for sterling silver jewellery in the UK and worldwide. Pure silver is too soft for everyday jewellery, which is why sterling silver is the standard choice for necklaces, earrings and rings.

Sterling silver can darken over time because silver reacts with moisture, perfume and the air. This is normal and reversible. Storing your necklace in a dry, sealed pouch when you are not wearing it and wiping it with a soft polishing cloth after wear keeps it bright. Wearing it often also helps, since regular contact with skin slows tarnish.

Stainless steel is far more resistant to tarnish and corrosion than silver or plated brass, which is why gold stainless steel is a popular choice for everyday necklaces. [confirm: state the plating method and expected wear, for example PVD plating, before claiming a lifespan.] Avoid harsh chemicals and abrasive cleaners, which can wear any gold finish over time.

For gold stainless steel, brief contact with water is generally fine, but regular exposure to chlorine, salt water and soaps shortens the life of any finish. [confirm: add BILARRI's official guidance.] For sterling silver, we recommend removing the necklace before showering, swimming or exercise, since moisture and chemicals speed up tarnish. Putting your necklace on last and taking it off first is a simple habit that protects it.

Necklace length changes where the piece sits on your body:

35 to 40 cm (choker): sits at the base of the neck.
40 to 45 cm (collar to princess): sits at or just below the collarbone, the most popular everyday length.
50 to 55 cm (matinee): falls on the upper chest.
60 cm and over: long pendants, suited to layering.

Start with the shortest chain and add each layer 5 to 8 cm longer than the last, so every piece stays visible. Mix one pendant with one plain chain rather than two pendants of similar size. Keep to a single metal for a clean look, or combine silver and gold deliberately by repeating both tones across the stack.

Sterling silver and stainless steel are both widely worn by people with sensitive skin, and stainless steel is generally a low-reaction metal. Reactions are personal, though, and sterling silver alloys can contain small amounts of other metals. [confirm: state whether pieces are nickel free before using the term hypoallergenic.] If you know you react to certain metals, check the product material details or contact us before buying.

Wipe the chain with a soft, dry polishing cloth after each wear. For deeper cleaning, use lukewarm water with a drop of mild soap, rinse, and dry fully with a soft cloth. Avoid toothpaste, baking soda scrubs and abrasive cloths, which scratch the surface. Store the necklace in a sealed pouch away from humidity.

Wipe it with a soft cloth dampened in lukewarm water and a little mild soap, then dry it completely. Avoid silver dips, bleach and abrasive pads, since these can damage a gold finish. Keep it away from perfume and lotion at the point of application.

Yes. Both materials are suited to regular wear, and daily wear is actually kind to sterling silver. Remove your necklace for sleep if you want to avoid snagging, and for showers, workouts and swimming to extend its life.

A pendant on a fine chain is the most reliable gift, since it suits most styles and needs no sizing. Choose silver if the recipient wears cooler tones and gold if they wear warmer ones. Our necklaces arrive ready to give

Red is the main colour of BILARRI, and several pieces feature red stones set in sterling silver. Each product page lists the stone and the setting.

Frequently asked questions about earrings

BILARRI earrings are designed in drop and huggie styles, plus a range of everyday designs, in 925 sterling silver and 18K gold stainless steel. Drop earrings hang below the lobe and add movement. Huggie earrings sit close to the lobe and suit daily wear.

Huggie earrings are small, snug hoops that hug the earlobe. They are comfortable for all-day wear, easy to stack with other earrings, and are one of the most versatile everyday styles. Their close fit also keeps them secure during normal activity.

Drop earrings hang below the earlobe, usually on a short post or hook. They draw attention to the jawline and neck and range from subtle to statement. A short drop, around 2 to 3 cm, suits daytime wear, and a longer drop suits evenings.

Huggies sit close to the ear and stay put, so they suit all-day and everyday wear. Drops move with you and make more of a statement, so they suit dressing up or adding detail to a simple outfit. Many people own both and choose by occasion.

We recommend removing earrings before showering and always before swimming. Water, soap, chlorine and salt shorten the life of sterling silver and of gold finishes alike. Dry them thoroughly if they do get wet.

Wipe each earring with a soft polishing cloth after wear. For a deeper clean, use lukewarm water with mild soap, rinse and dry fully. Clean the post and back gently, as residue from skin oils builds up there. Avoid abrasive cleaners and silver dips on stone settings.

Clean red stone earrings with a soft, slightly damp cloth and avoid soaking them or using ultrasonic cleaners, which can loosen settings. Store them separately from harder gemstones to avoid scratching.

A general guide to choosing length and shape:

Round face: longer, narrow drops create a lengthening line.
Square face: soft, curved drops balance strong angles.
Oval face: most lengths and shapes work.
Heart-shaped face: drops that widen towards the bottom balance a narrower chin.

This is a styling guide rather than a rule. Choose what feels like you.

Choose by your existing jewellery and skin tone. Silver suits cooler undertones and pairs well with most wardrobes. Gold suits warmer undertones and adds warmth to neutrals. If you are unsure, hold each against your inner wrist in daylight and see which tone feels more natural.

Huggies are the safest gift because they suit most styles and need no sizing. Drop earrings suit someone who already wears statement pieces. Match the metal to what the recipient already wears: silver for cool tones and gold for warm tones.

Use a soft cloth with lukewarm water and mild soap, then dry fully. Avoid harsh chemicals and abrasive pads. Keep earrings away from perfume and hairspray, which can dull the finish.

Huggies and shorter drops in sterling silver or gold stainless steel are the most practical everyday choices. They are light, secure and easy to match with other jewellery. Choose a style you can forget you are wearing.

Many people with sensitive ears find sterling silver comfortable, since it is a precious metal alloy rather than a coated base metal. Sensitivity varies from person to person, and some alloys contain trace metals that can trigger reactions. [confirm: state nickel free status for posts and hooks.] If you have a known metal allergy, check the material details first.

Frequently asked questions about Ring

BILARRI rings are made in 925 sterling silver, with gold stainless steel options in the range. Many silver rings feature a red centre stone, since red is the brand's main colour. Each product page lists the material, the stone and the setting.

The Signature Collection is a range of silver rings, each with a red stone at the centre. Every design shares the same colour but differs in shape, setting and proportion, so you can choose the one that suits your hand.

UK ring sizes run in letters. To find yours, wrap a strip of paper around the base of your finger, mark where it overlaps, measure the length in millimetres and match it to a UK ring size chart. Measure at the end of the day when fingers are largest, and avoid measuring when cold.

If a ring is too small or too large, contact us as soon as possible. [confirm: add exchange, resizing and returns policy.] Knowing your size before ordering avoids the delay, so measure carefully and, if you are between sizes, choose the larger one for wider bands and statement rings.

Green marks usually come from a reaction between skin, moisture and base metals in plated jewellery, rather than from pure sterling silver. Sterling silver can occasionally leave a grey or black mark as it reacts with skin products. Keeping the ring dry and clean prevents most marking. If you notice marking, it can be removed with a soft cloth.

Use lukewarm water with a drop of mild soap and a soft brush to clean around the setting, then dry fully. Avoid soaking the ring, ultrasonic cleaners and strong silver dips, which can damage or discolour stones and settings. Finish with a soft polishing cloth on the metal only.

A halo ring has a centre stone surrounded by a ring of smaller stones or a decorative border, which makes the centre stone appear larger and brighter. It is one of the most recognisable statement ring designs.

There is no rule. The index and ring fingers are the most common for statement rings, while the middle finger gives a bolder look. Wear it on the hand and finger that feels natural and does not catch on clothing. Many people wear rings on the right hand for everyday pieces.

Start with one statement ring and add one or two slimmer bands on the same or adjacent fingers. Keep metals consistent for a cohesive look, or mix silver and gold on purpose. Leave at least one finger bare, so the stack looks balanced.

Yes. Sterling silver rings are suited to daily wear, and regular wear keeps silver bright. Remove rings for washing up, swimming, workouts and applying cream, since chemicals and impact can dull the metal and loosen stones. Take care with rings that have raised stones when you handle bags or keys.

Use a soft cloth with lukewarm water and mild soap, then dry fully. Avoid harsh chemicals and abrasive pads. Keep earrings away from perfume and hairspray, which can dull the finish.

Huggies and shorter drops in sterling silver or gold stainless steel are the most practical everyday choices. They are light, secure and easy to match with other jewellery. Choose a style you can forget you are wearing.

Stainless steel is a hard, scratch-resistant metal and holds its shape well under daily wear. [confirm: state plating method and expected finish life before claiming durability.] Avoid abrasive cleaners and keep rings away from harsh chemicals.

Sizing

Wrap a strip of paper around the base of the finger, mark where it overlaps, and measure the length in millimetres. Compare it against our size guide, linked on every product page. For the most accurate reading, measure at the end of the day, when fingers are at their fullest.

Frm US 5–16 check for more

most of our pieces are hypoallergenic and suitable for sensitive skin. We use stainless steel, which is nickel-safe and skin-friendly.

Over time, some fading may occur with regular use, especially if exposed to water or chemicals. Proper care helps maintain the finish longer.

Our stainless steel base provides strength and wear resistance, while the gold plating gives it elegance suitable for daily styling.

Avoid water, perfumes, and chemicals. Wipe gently with a soft cloth after wear and store in a dry place.

We advise removing your jewelry before swimming or bathing to preserve the gold plating and shine.

Use mild soap and warm water for occasional cleaning. Gently pat dry with a soft cloth. Avoid harsh chemicals or abrasive materials.

Store each piece separately in a soft pouch or jewelry box to prevent scratches and tangling.

Skincare Serums

Our range addresses hydration, dullness, acne, fine lines, and uneven tone, depending on the formula.

Most of our serums are fragrance-free or contain only natural essential oils. Check each product’s ingredients list for specifics.

our formulas are designed to integrate easily into most routines. Apply serums before thicker creams or oils.

our serums are tested to be safe for all skin types, including oily, dry, combination, and sensitive and suitable for all gender

No, our formulations are free from parabens, sulfates, and harsh preservatives.

our products are 100% cruelty-free and mostly vegan. Look for the vegan icon on each product page.

Many users notice improvements within 1–2 weeks, but optimal results may take up to 4–6 weeks of consistent use.

Orders & Shipping

we offer worldwide shipping. Costs and delivery times depend on your location.

Orders are typically processed within 1–3 business days before shipping

Shipping usually takes 5–10 business days, depending on your region. You’ll receive tracking info by email once shipped. For both Jewelry and the Skincare products

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Once your order ships, you’ll receive a tracking number via email to monitor the delivery status.

Shipping costs vary by region and order value. We offer free shipping if you sign up on all products.on orders.

Customs fees are the responsibility of the buyer unless otherwise stated at checkout. These vary by country.